Follow up post: Sigma brushes

You may remember my post in mid-March about the disaster with my Sigma F80 brush, about how it completely came apart...twice! (the original one and a replacement brush). Check my post HERE .

Well, I did send an email to Sigma Customer Service but not asking for another brush (since I had no pics of the second F80 they sent me, all broken up). I just wrote telling them how great the performance of their brushes was but the quality was really bad. To my surprise, they contacted me back offering to send me a new brush, just asked for my orders #. I didn't have the F80 one, but sent the F82 order #. So shortly after my post (maybe 2 weeks?) I got a new F82 now. It's funny because in any case, I wasn't even asking for an F82 replacement. But yeah, gracias.

Oh, and no, they didn't addressed the quality issue. ?!?  

What does this tells me? Again, that Sigma Beauty does have a great customer service but also that they offer a 1 year warranty (when many companies offer way less than that) because they know about the quality issue. Apparently, their way of dealing with it is just sending a replacement brush. Yes, that's my humble opinion.

So if you have problems with your brushes, like I did, don't waste your time and contact them immediately so you can get a replacement.

About the new F82 they sent, I'd swear it looks and feels fluffier on my skin --even after washing it a few times-- compared to the original one. Not that the brush is fluffy, but it looks bigger and doesn't feel as tight as the other. I think it works wonderfully with cream products the most.  Here are some pics. You be the judge.

Sigma F82 brush: Replacement brush (top) and the one I bought back 

in September '10 (maybe?--don't remember well right now)

 Sigma F82 -- my original brush

Sigma F82 -- my original brush: after sweeping it on the palm of my hand.

It transforms to an angle brush, lol. 

Sigma F82 -- my replacement brush

Sigma F82 -- my replacement brush

Sigma F82 -- replacement brush compared to the original one

Sigma F82 -- my replacement brush compared to the ELF Studio Powder Brush (sorry, it's dirty)

Sigma F82 -- my replacement brush compared to the ELF Studio Powder Brush

Have a great week! ¡Que tengan una linda semana!




¡Vivan, amen y rían!